JFI MESSAGE TO TRAVELERS

Thank you for visiting the JFI Medical Customer Service Page.  This page is dedicated to helping individuals who will be traveling to or from the Indianapolis Airport and who might need to take a test at our COVID -19 testing Suite, which is located in the Baggage Claim Area,  between Carousels 2 and 3.

Who We Are

JFI Medical is a business that sells antigen tests and other COVID-19 testing supplies. We have been contracted by the Indianapolis Airport to provide onsite testing for inbound and outbound passengers.  We offer PCR and Antigen testing to individuals who need or are interested in obtaining a test.  We provide the staff and the tests at our testing suite located in the Baggage Claim Area,  between Carousels 2 and 3. 

Who We Are Not

We are not an authority on travel testing requirements.  It is your responsibility to research the type of test that will be required when you travel.  Different airports and countries have different testing requirements and the timing of a test in order to board a flight. 

Frequently Asked Questions(FAQs)

Registration Questions

Describe your registration process?


We utilize two platforms which are both secure websites.

If you choose a PCR test you will be directed to our testing partner’s registration platform, GenePace Laboratories. You will follow their prompts and register through them.

The URL is: genepacelabindy.com/v2/#book/provider/2. Once you register you will receive a confirmation email.

If you order an Antigen test, you will go through a registration process at Bluebookehr.com. This is also a secure site: jfi.bluebookehr.com/covid/index/html.

You will follow the registration process.

At the end of the process, you will receive a confirmation email from Teledactyl and see a “THANK YOU”. At that point you will know that your registration has been completed.




Are your Websites secure?


The websites that our products are registered under are both secure and HIPAA-compliant.




If I schedule a time and don’t arrive at the exact time, what happens?


You will be tested regardless. Once paid, you are guaranteed to be tested whether it is

Rapid antigen or PCR. The wait time is usually 15 minutes or less.




What if I register and want to change the date, do I have to re-register?


You do not have to re-register. Let our people know the original reservation date and proof

of purchase.




What if I register and pay but don’t show up?


Please email info@jfimedical.com, explain your situation and we will refund your money. It may take 5-7 business days to reflect on your credit card statement.




When I go through the registration process, how do I know I’m confirmed?


Your payment going through our system confirms you. You will receive an email

confirming receipt of your payment and appointment. If for some unforeseen reason you

don’t get an email confirmation, come anyway.




The credit card payment went through but I did not receive a confirmation. Am I registered or not?


Once your credit/debit card payment goes through you are confirmed in the system whether you have a confirmation email or not. You can show up in the appropriate 2pm-8pm time slot. Give yourself time.




I had a time slot offered for the PCR but not the Rapid Antigen. Is there a problem?


The PCR offers time slots but the Rapid antigen does not because the results are processed through two (2) different systems—PCR (through GenePace Labs) and the Rapid Antigen (through JFI Medical). There is no problem, just show up in the appropriate 2pm-8pm time slot. Wait times for both tests are generally 15 minutes or less.





Travel Requirements for Tests

Who handles your payments?


JFI Medical handles all payments through the merchant platform, Stripe.




Is the Stripe payment process secure?


Yes. Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry. To put it simply, any payment information sent to Stripe is sent securely and safely.




What happens if I don’t see my refund?


Please email: info@jfimedical.com




The virtual assistant isn’t giving me the option buy both PCR and Antigen tests.  Is there any way to purchase both tests for $200 together?


You have to purchase the tests separately for the full price. You will then receive a gift card for $30 at the time of your tests.





Payment Questions

Who handles your payments?


JFI Medical handles all payments through the merchant platform, Stripe.




Is the Stripe payment process secure?


Yes. Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry. To put it simply, any payment information sent to Stripe is sent securely and safely.




What happens if I don’t see my refund?


Please email: info@jfimedical.com




The virtual assistant isn’t giving me the option buy both PCR and Antigen tests.  Is there any way to purchase both tests for $200 together?


You have to purchase the tests separately for the full price. You will then receive a gift card for $30 at the time of your tests.





Test Questions

Who handles your payments?


JFI Medical handles all payments through the merchant platform, Stripe.




Is the Stripe payment process secure?


Yes. Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry. To put it simply, any payment information sent to Stripe is sent securely and safely.




What happens if I don’t see my refund?


Please email: info@jfimedical.com




The virtual assistant isn’t giving me the option buy both PCR and Antigen tests.  Is there any way to purchase both tests for $200 together?


You have to purchase the tests separately for the full price. You will then receive a gift card for $30 at the time of your tests.





Recommended Time To Get Test Based On Departure Time

JFI MEDICAL DOES NOT RECOMMEND PCR TESTING THE DAY BEFORE TRAVEL UNLESS YOUR DEPARTURE IS AFTER 5PM THE NEXT DAY. 

Hours of Operation:   Everyday 2-8pm, closed on Wednesday

                    

  • Traveling Sunday/Monday --- Test on Friday

  • Traveling Tuesday --- Test on Sunday

  • Traveling Wednesday --- Test on Monday

  • Traveling Thursday/Friday (before 2pm) —Test on Tuesday 

  • Traveling Friday/Saturday (after 2pm) ---Test on Thursday