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JFI MESSAGE TO TRAVELERS

Thank you for visiting the JFI Medical Customer Service Page.  This page is dedicated to helping individuals who will be traveling to or from the Indianapolis Airport and who might need to take a test at our COVID -19 testing Suite, which is located in the Baggage Claim Area,  between Carousels 2 and 3.

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Who We Are

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JFI Medical is a business that sells antigen tests and other COVID-19 testing supplies. We have been contracted by the Indianapolis Airport to provide onsite testing for inbound and outbound passengers.  We offer PCR and Antigen testing to individuals who need or are interested in obtaining a test.  We provide the staff and the tests at our testing suite located in the Baggage Claim Area,  between Carousels 2 and 3. 

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Who We Are Not

​

We are not an authority on travel testing requirements.  It is your responsibility to research the type of test that will be required when you travel.  Different airports and countries have different testing requirements and the timing of a test in order to board a flight. 

Frequently Asked Questions(FAQs)

  • Are your Websites secure?
    The websites that our products are registered under are both secure and HIPAA-compliant.
  • I had a time slot offered for the PCR but not the Rapid Antigen. Is there a problem?
    The PCR offers time slots but the Rapid antigen does not because the results are processed through two (2) different systems—PCR (through GenePace Labs) and the Rapid Antigen (through JFI Medical). There is no problem, just show up in the appropriate 2pm-8pm time slot. Wait times for both tests are generally 15 minutes or less.
  • What if I register and pay but don’t show up?
    Please email info@jfimedical.com, explain your situation and we will refund your money. It may take 5-7 business days to reflect on your credit card statement.
  • If I schedule a time and don’t arrive at the exact time, what happens?"
    Please call (317)658-9914 or email mervin@jfimedical.com to reschedule your test.
  • When I go through the registration process, how do I know I’m confirmed?"
    Your payment going through our system confirms you. You will receive an email confirming receipt of your payment and appointment. If for some unforeseen reason you don’t get an email confirmation, come anyway.
  • The credit card payment went through but I did not receive a confirmation. Am I registered or not?
    Once your credit/debit card payment goes through you are confirmed in the system whether you have a confirmation email or not. You can show up in the appropriate 2pm-8pm time slot. Give yourself time.
  • Describe your registration process?
    We utilize two platforms which are both secure websites. If you choose a PCR test you will be directed to our testing partner’s registration platform, GenePace Laboratories. You will follow their prompts and register through them. The URL is: genepacelabindy.com/v2/#book/provider/2. Once you register you will receive a confirmation email. If you order an Antigen test, you will go through a registration process at Bluebookehr.com. This is also a secure site: jfi.bluebookehr.com/covid/index/html. You will follow the registration process. At the end of the process, you will receive a confirmation email from Teledactyl and see a “THANK YOU”. At that point you will know that your registration has been completed.
  • What if I register and want to change the date, do I have to re-register?"
    You do not have to re-register. To reschedule your tests, call (317)658-9914 or email mervin@jfimedical.com. Please have your original reservation date and type of test to reschedule
  • Who handles your payments?
    JFI Medical handles all payments through the merchant platform, Stripe.
  • What happens if I don’t see my refund?
    Please email: info@jfimedical.com
  • Is the Stripe payment process secure?
    Yes. Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry. To put it simply, any payment information sent to Stripe is sent securely and safely.
  • What happens if I have a test result that is outside the 72-hour required window?
    You will most likely be in violation of that destination’s Covid-19 rules for entry and will not be able to board your flight.
  • Where can I get information about International Testing Requirements?
    JFI Medical recommends an internet search with keywords “Covid-19 requirements,” and your destination state and/or country. You should also visit the CDC link below: https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-during-covid19.html
  • Is JFI able to give me guidance on which documents  states and countries require for accepting Covid-19 tests?
    It is the passenger’s responsibility to find out what the Covid-19 testing rules and regulations are specific to their destination states and/or countries.
  • What kind of PCR test am I getting? Is it FDA approved?
    All tests are FDA/EUA approved. Any questions specific to the PCR test, including scheduling appointments and emailed results, please contact GenePace Laboratories. Telephone: (463) 999-0558 or email—results@genepace.com.
  • Do I have to register for an appointment or can I just walk in the suite and pay then?
    Registration prior to getting the actual test in mandatory. Options are the following: Go to the link http://www.jfimedical.com/covid-19-testing, go to www.jfimedical.com and the Covid-19 Virtual registration link at the top of the page , or go to the Covid-19 Virtual Registration Suite, scan the QR code at the suite, and register.
  • What tests do you offer?
    NAAT-PCR, RT-PCR (or “PCR” for short), and a Rapid Antigen test.
  • Are they FDA approved?
    All tests are FDA/EUA approved.
  • Are you on the “Preferred PCR List for travel to Hawaii?”
    No we are not. We suggest finding a local lab that runs the tests on that list or checking the airports (If your flight has one stop on the mainland) that you have a layover in, en- route to Hawaii. https://www.gohawaii.com/travel-requirements
  • How long does it take to get results?
    Antigen: Less than 1 hour NAAT-PCR: Same-day results by 10pm RT-PCR: Next business day between 2pm-5pm
  • My point of destination requires printed documents can you print my results?
    JFI Medical may be able to print your documents as a courtesy, but ultimately it is the passenger’s responsibility to print their own results.
  • What if I test positive before my flight?
    Please refer to the Centers for Disease Control guidelines for all travel precautions and what procedures passengers must take if you test positive.
  • I am driving to another departure city, can I still get tested in Indianapolis?"
    Yes. Unless otherwise indicated by your destination, it is not mandatory to get tested in your departure city as long as the testing criteria is met.
  • How do I get my results?
    Your PCR result will be emailed to you. Your Rapid Antigen results will be texted, emailed, and notified via phone.
  • What time do you recommend getting PCR tests for flights.
    JFI MEDICAL DOES NOT RECOMMEND PCR TESTING THE DAY BEFORE TRAVEL UNLESS YOUR DEPARTURE IS AFTER 5PM THE NEXT DAY.
  • What are the rules for domestic and international travel for getting tested for travel?
    JFI Medical is not a travel agency. It is the passengers’ responsibility to know the criteria necessary for travel both domestically and abroad.
  • Will JFI bill my insurance company?
    No. JFI Medical only takes debit or credit card payments. If your insurance does cover COVID-19 tests we encourage you to submit your proof of payment to get reimbursed by your insurance company.
  • My destination requires a Rapid Antigen test, how quickly can I get the results?"
    One hour or less.
  • Are your Websites secure?
    The websites that our products are registered under are both secure and HIPAA-compliant.
  • I had a time slot offered for the PCR but not the Rapid Antigen. Is there a problem?
    The PCR offers time slots but the Rapid antigen does not because the results are processed through two (2) different systems—PCR (through GenePace Labs) and the Rapid Antigen (through JFI Medical). There is no problem, just show up in the appropriate 2pm-8pm time slot. Wait times for both tests are generally 15 minutes or less.
  • What if I register and pay but don’t show up?
    Please email info@jfimedical.com, explain your situation and we will refund your money. It may take 5-7 business days to reflect on your credit card statement.
  • If I schedule a time and don’t arrive at the exact time, what happens?"
    Please call (317)658-9914 or email mervin@jfimedical.com to reschedule your test.
  • When I go through the registration process, how do I know I’m confirmed?"
    Your payment going through our system confirms you. You will receive an email confirming receipt of your payment and appointment. If for some unforeseen reason you don’t get an email confirmation, come anyway.
  • The credit card payment went through but I did not receive a confirmation. Am I registered or not?
    Once your credit/debit card payment goes through you are confirmed in the system whether you have a confirmation email or not. You can show up in the appropriate 2pm-8pm time slot. Give yourself time.
  • Describe your registration process?
    We utilize two platforms which are both secure websites. If you choose a PCR test you will be directed to our testing partner’s registration platform, GenePace Laboratories. You will follow their prompts and register through them. The URL is: genepacelabindy.com/v2/#book/provider/2. Once you register you will receive a confirmation email. If you order an Antigen test, you will go through a registration process at Bluebookehr.com. This is also a secure site: jfi.bluebookehr.com/covid/index/html. You will follow the registration process. At the end of the process, you will receive a confirmation email from Teledactyl and see a “THANK YOU”. At that point you will know that your registration has been completed.
  • What if I register and want to change the date, do I have to re-register?"
    You do not have to re-register. To reschedule your tests, call (317)658-9914 or email mervin@jfimedical.com. Please have your original reservation date and type of test to reschedule
  • Who handles your payments?
    JFI Medical handles all payments through the merchant platform, Stripe.
  • What happens if I don’t see my refund?
    Please email: info@jfimedical.com
  • Is the Stripe payment process secure?
    Yes. Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry. To put it simply, any payment information sent to Stripe is sent securely and safely.
  • What happens if I have a test result that is outside the 72-hour required window?
    You will most likely be in violation of that destination’s Covid-19 rules for entry and will not be able to board your flight.
  • Where can I get information about International Testing Requirements?
    JFI Medical recommends an internet search with keywords “Covid-19 requirements,” and your destination state and/or country. You should also visit the CDC link below: https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-during-covid19.html
  • Is JFI able to give me guidance on which documents  states and countries require for accepting Covid-19 tests?
    It is the passenger’s responsibility to find out what the Covid-19 testing rules and regulations are specific to their destination states and/or countries.
  • What kind of PCR test am I getting? Is it FDA approved?
    All tests are FDA/EUA approved. Any questions specific to the PCR test, including scheduling appointments and emailed results, please contact GenePace Laboratories. Telephone: (463) 999-0558 or email—results@genepace.com.
  • Do I have to register for an appointment or can I just walk in the suite and pay then?
    Registration prior to getting the actual test in mandatory. Options are the following: Go to the link http://www.jfimedical.com/covid-19-testing, go to www.jfimedical.com and the Covid-19 Virtual registration link at the top of the page , or go to the Covid-19 Virtual Registration Suite, scan the QR code at the suite, and register.
  • What tests do you offer?
    NAAT-PCR, RT-PCR (or “PCR” for short), and a Rapid Antigen test.
  • Are they FDA approved?
    All tests are FDA/EUA approved.
  • Are you on the “Preferred PCR List for travel to Hawaii?”
    No we are not. We suggest finding a local lab that runs the tests on that list or checking the airports (If your flight has one stop on the mainland) that you have a layover in, en- route to Hawaii. https://www.gohawaii.com/travel-requirements
  • How long does it take to get results?
    Antigen: Less than 1 hour NAAT-PCR: Same-day results by 10pm RT-PCR: Next business day between 2pm-5pm
  • My point of destination requires printed documents can you print my results?
    JFI Medical may be able to print your documents as a courtesy, but ultimately it is the passenger’s responsibility to print their own results.
  • What if I test positive before my flight?
    Please refer to the Centers for Disease Control guidelines for all travel precautions and what procedures passengers must take if you test positive.
  • I am driving to another departure city, can I still get tested in Indianapolis?"
    Yes. Unless otherwise indicated by your destination, it is not mandatory to get tested in your departure city as long as the testing criteria is met.
  • How do I get my results?
    Your PCR result will be emailed to you. Your Rapid Antigen results will be texted, emailed, and notified via phone.
  • What time do you recommend getting PCR tests for flights.
    JFI MEDICAL DOES NOT RECOMMEND PCR TESTING THE DAY BEFORE TRAVEL UNLESS YOUR DEPARTURE IS AFTER 5PM THE NEXT DAY.
  • What are the rules for domestic and international travel for getting tested for travel?
    JFI Medical is not a travel agency. It is the passengers’ responsibility to know the criteria necessary for travel both domestically and abroad.
  • Will JFI bill my insurance company?
    No. JFI Medical only takes debit or credit card payments. If your insurance does cover COVID-19 tests we encourage you to submit your proof of payment to get reimbursed by your insurance company.
  • My destination requires a Rapid Antigen test, how quickly can I get the results?"
    One hour or less.
  • Are your Websites secure?
    The websites that our products are registered under are both secure and HIPAA-compliant.
  • I had a time slot offered for the PCR but not the Rapid Antigen. Is there a problem?
    The PCR offers time slots but the Rapid antigen does not because the results are processed through two (2) different systems—PCR (through GenePace Labs) and the Rapid Antigen (through JFI Medical). There is no problem, just show up in the appropriate 2pm-8pm time slot. Wait times for both tests are generally 15 minutes or less.
  • What if I register and pay but don’t show up?
    Please email info@jfimedical.com, explain your situation and we will refund your money. It may take 5-7 business days to reflect on your credit card statement.
  • If I schedule a time and don’t arrive at the exact time, what happens?"
    Please call (317)658-9914 or email mervin@jfimedical.com to reschedule your test.
  • When I go through the registration process, how do I know I’m confirmed?"
    Your payment going through our system confirms you. You will receive an email confirming receipt of your payment and appointment. If for some unforeseen reason you don’t get an email confirmation, come anyway.
  • The credit card payment went through but I did not receive a confirmation. Am I registered or not?
    Once your credit/debit card payment goes through you are confirmed in the system whether you have a confirmation email or not. You can show up in the appropriate 2pm-8pm time slot. Give yourself time.
  • Describe your registration process?
    We utilize two platforms which are both secure websites. If you choose a PCR test you will be directed to our testing partner’s registration platform, GenePace Laboratories. You will follow their prompts and register through them. The URL is: genepacelabindy.com/v2/#book/provider/2. Once you register you will receive a confirmation email. If you order an Antigen test, you will go through a registration process at Bluebookehr.com. This is also a secure site: jfi.bluebookehr.com/covid/index/html. You will follow the registration process. At the end of the process, you will receive a confirmation email from Teledactyl and see a “THANK YOU”. At that point you will know that your registration has been completed.
  • What if I register and want to change the date, do I have to re-register?"
    You do not have to re-register. To reschedule your tests, call (317)658-9914 or email mervin@jfimedical.com. Please have your original reservation date and type of test to reschedule
  • Who handles your payments?
    JFI Medical handles all payments through the merchant platform, Stripe.
  • What happens if I don’t see my refund?
    Please email: info@jfimedical.com
  • Is the Stripe payment process secure?
    Yes. Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry. To put it simply, any payment information sent to Stripe is sent securely and safely.
  • What happens if I have a test result that is outside the 72-hour required window?
    You will most likely be in violation of that destination’s Covid-19 rules for entry and will not be able to board your flight.
  • Where can I get information about International Testing Requirements?
    JFI Medical recommends an internet search with keywords “Covid-19 requirements,” and your destination state and/or country. You should also visit the CDC link below: https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-during-covid19.html
  • Is JFI able to give me guidance on which documents  states and countries require for accepting Covid-19 tests?
    It is the passenger’s responsibility to find out what the Covid-19 testing rules and regulations are specific to their destination states and/or countries.
  • What kind of PCR test am I getting? Is it FDA approved?
    All tests are FDA/EUA approved. Any questions specific to the PCR test, including scheduling appointments and emailed results, please contact GenePace Laboratories. Telephone: (463) 999-0558 or email—results@genepace.com.
  • Do I have to register for an appointment or can I just walk in the suite and pay then?
    Registration prior to getting the actual test in mandatory. Options are the following: Go to the link http://www.jfimedical.com/covid-19-testing, go to www.jfimedical.com and the Covid-19 Virtual registration link at the top of the page , or go to the Covid-19 Virtual Registration Suite, scan the QR code at the suite, and register.
  • What tests do you offer?
    NAAT-PCR, RT-PCR (or “PCR” for short), and a Rapid Antigen test.
  • Are they FDA approved?
    All tests are FDA/EUA approved.
  • Are you on the “Preferred PCR List for travel to Hawaii?”
    No we are not. We suggest finding a local lab that runs the tests on that list or checking the airports (If your flight has one stop on the mainland) that you have a layover in, en- route to Hawaii. https://www.gohawaii.com/travel-requirements
  • How long does it take to get results?
    Antigen: Less than 1 hour NAAT-PCR: Same-day results by 10pm RT-PCR: Next business day between 2pm-5pm
  • My point of destination requires printed documents can you print my results?
    JFI Medical may be able to print your documents as a courtesy, but ultimately it is the passenger’s responsibility to print their own results.
  • What if I test positive before my flight?
    Please refer to the Centers for Disease Control guidelines for all travel precautions and what procedures passengers must take if you test positive.
  • I am driving to another departure city, can I still get tested in Indianapolis?"
    Yes. Unless otherwise indicated by your destination, it is not mandatory to get tested in your departure city as long as the testing criteria is met.
  • How do I get my results?
    Your PCR result will be emailed to you. Your Rapid Antigen results will be texted, emailed, and notified via phone.
  • What time do you recommend getting PCR tests for flights.
    JFI MEDICAL DOES NOT RECOMMEND PCR TESTING THE DAY BEFORE TRAVEL UNLESS YOUR DEPARTURE IS AFTER 5PM THE NEXT DAY.
  • What are the rules for domestic and international travel for getting tested for travel?
    JFI Medical is not a travel agency. It is the passengers’ responsibility to know the criteria necessary for travel both domestically and abroad.
  • Will JFI bill my insurance company?
    No. JFI Medical only takes debit or credit card payments. If your insurance does cover COVID-19 tests we encourage you to submit your proof of payment to get reimbursed by your insurance company.
  • My destination requires a Rapid Antigen test, how quickly can I get the results?"
    One hour or less.
  • Are your Websites secure?
    The websites that our products are registered under are both secure and HIPAA-compliant.
  • I had a time slot offered for the PCR but not the Rapid Antigen. Is there a problem?
    The PCR offers time slots but the Rapid antigen does not because the results are processed through two (2) different systems—PCR (through GenePace Labs) and the Rapid Antigen (through JFI Medical). There is no problem, just show up in the appropriate 2pm-8pm time slot. Wait times for both tests are generally 15 minutes or less.
  • What if I register and pay but don’t show up?
    Please email info@jfimedical.com, explain your situation and we will refund your money. It may take 5-7 business days to reflect on your credit card statement.
  • If I schedule a time and don’t arrive at the exact time, what happens?"
    Please call (317)658-9914 or email mervin@jfimedical.com to reschedule your test.
  • When I go through the registration process, how do I know I’m confirmed?"
    Your payment going through our system confirms you. You will receive an email confirming receipt of your payment and appointment. If for some unforeseen reason you don’t get an email confirmation, come anyway.
  • The credit card payment went through but I did not receive a confirmation. Am I registered or not?
    Once your credit/debit card payment goes through you are confirmed in the system whether you have a confirmation email or not. You can show up in the appropriate 2pm-8pm time slot. Give yourself time.
  • Describe your registration process?
    We utilize two platforms which are both secure websites. If you choose a PCR test you will be directed to our testing partner’s registration platform, GenePace Laboratories. You will follow their prompts and register through them. The URL is: genepacelabindy.com/v2/#book/provider/2. Once you register you will receive a confirmation email. If you order an Antigen test, you will go through a registration process at Bluebookehr.com. This is also a secure site: jfi.bluebookehr.com/covid/index/html. You will follow the registration process. At the end of the process, you will receive a confirmation email from Teledactyl and see a “THANK YOU”. At that point you will know that your registration has been completed.
  • What if I register and want to change the date, do I have to re-register?"
    You do not have to re-register. To reschedule your tests, call (317)658-9914 or email mervin@jfimedical.com. Please have your original reservation date and type of test to reschedule
  • Who handles your payments?
    JFI Medical handles all payments through the merchant platform, Stripe.
  • What happens if I don’t see my refund?
    Please email: info@jfimedical.com
  • Is the Stripe payment process secure?
    Yes. Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry. To put it simply, any payment information sent to Stripe is sent securely and safely.
  • What happens if I have a test result that is outside the 72-hour required window?
    You will most likely be in violation of that destination’s Covid-19 rules for entry and will not be able to board your flight.
  • Where can I get information about International Testing Requirements?
    JFI Medical recommends an internet search with keywords “Covid-19 requirements,” and your destination state and/or country. You should also visit the CDC link below: https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-during-covid19.html
  • Is JFI able to give me guidance on which documents  states and countries require for accepting Covid-19 tests?
    It is the passenger’s responsibility to find out what the Covid-19 testing rules and regulations are specific to their destination states and/or countries.
  • What kind of PCR test am I getting? Is it FDA approved?
    All tests are FDA/EUA approved. Any questions specific to the PCR test, including scheduling appointments and emailed results, please contact GenePace Laboratories. Telephone: (463) 999-0558 or email—results@genepace.com.
  • Do I have to register for an appointment or can I just walk in the suite and pay then?
    Registration prior to getting the actual test in mandatory. Options are the following: Go to the link http://www.jfimedical.com/covid-19-testing, go to www.jfimedical.com and the Covid-19 Virtual registration link at the top of the page , or go to the Covid-19 Virtual Registration Suite, scan the QR code at the suite, and register.
  • What tests do you offer?
    NAAT-PCR, RT-PCR (or “PCR” for short), and a Rapid Antigen test.
  • Are they FDA approved?
    All tests are FDA/EUA approved.
  • Are you on the “Preferred PCR List for travel to Hawaii?”
    No we are not. We suggest finding a local lab that runs the tests on that list or checking the airports (If your flight has one stop on the mainland) that you have a layover in, en- route to Hawaii. https://www.gohawaii.com/travel-requirements
  • How long does it take to get results?
    Antigen: Less than 1 hour NAAT-PCR: Same-day results by 10pm RT-PCR: Next business day between 2pm-5pm
  • My point of destination requires printed documents can you print my results?
    JFI Medical may be able to print your documents as a courtesy, but ultimately it is the passenger’s responsibility to print their own results.
  • What if I test positive before my flight?
    Please refer to the Centers for Disease Control guidelines for all travel precautions and what procedures passengers must take if you test positive.
  • I am driving to another departure city, can I still get tested in Indianapolis?"
    Yes. Unless otherwise indicated by your destination, it is not mandatory to get tested in your departure city as long as the testing criteria is met.
  • How do I get my results?
    Your PCR result will be emailed to you. Your Rapid Antigen results will be texted, emailed, and notified via phone.
  • What time do you recommend getting PCR tests for flights.
    JFI MEDICAL DOES NOT RECOMMEND PCR TESTING THE DAY BEFORE TRAVEL UNLESS YOUR DEPARTURE IS AFTER 5PM THE NEXT DAY.
  • What are the rules for domestic and international travel for getting tested for travel?
    JFI Medical is not a travel agency. It is the passengers’ responsibility to know the criteria necessary for travel both domestically and abroad.
  • Will JFI bill my insurance company?
    No. JFI Medical only takes debit or credit card payments. If your insurance does cover COVID-19 tests we encourage you to submit your proof of payment to get reimbursed by your insurance company.
  • My destination requires a Rapid Antigen test, how quickly can I get the results?"
    One hour or less.

Recommended Time To Get Test Based On Departure Time

JFI MEDICAL DOES NOT RECOMMEND PCR TESTING THE DAY BEFORE TRAVEL UNLESS YOUR DEPARTURE IS AFTER 5PM THE NEXT DAY.

PLEASE CALL (317)658-9914 OR EMAIL MERVIN@JFIMEDICAL.COM TO SCHEDULE AN APPOINTMENT OUTSIDE OF NORMAL HOURS.

​

Hours of Operation: 

Sun: Appt Only

Mon - Fri: 12pm - 4pm

Sat: Appt Only

​​

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